Privacy Policy
Scope
Welcome to UrbanCrew Clothing (“we”, “us”, “UrbanCrew”). This document bundle contains the comprehensive policies that apply to all customers, business buyers, resellers, and partners who place orders through https://urbancrewclothing.in or who interact with our sales, support, or fulfillment teams.
These policies are written for a B2B audience, brands, resellers, agencies, printers, and fulfillment partners — and are intended to be clear, practical, and legally sound for day-to-day operations. They explain how we collect and use data, how orders are processed and shipped, what you can return and when, how refunds work, and the legal consequences of attempted fraud or misuse.
Key commercial principles stated clearly:
- All orders are strictly prepaid unless an explicit written credit account is granted by UrbanCrew. No goods are released without confirmed payment.
- We operate primarily within India (unless otherwise agreed in writing).
- Custom-printed and personalized products are non-returnable except for verifiable manufacturing defects.
Please read the full policies below carefully. By placing an order with UrbanCrew you accept these terms.
This privacy policy applies to personal and business data collected through our site, sales channels, email, phone, and third-party integrations (payment gateways, courier tools). It covers what we collect, why we collect it, how we use it, with whom we share it, how long we retain it, and your rights.
Information We Collect
- Account & Business Details: Company name, contact person, email, phone, billing & shipping address, GSTIN, business registration details (if provided)
- Order Data: Order ID, item SKUs, quantities, prices, PO numbers, delivery instructions
- Payment & Transaction Data: Payment confirmations, transaction IDs (we do not store full card details)
- Design Files: Artwork, mockups, fonts – necessary for printing
- Technical & Usage Data: IP address, device/browser, cookies, analytics (for site performance and fraud detection)
- Support Communications: Emails, phone logs, chat transcripts for support and disputes
Legal Basis & Purpose
We collect and process data for the following lawful purposes:
- Performance of contract (processing and fulfilling orders)
- Compliance with legal & tax obligations (GST invoicing, record-keeping)
- Fraud prevention and payment dispute resolution
- Customer support and product improvement
How We Use & Share Data
We use data to process orders, send tracking and invoice emails, provide customer support, comply with legal obligations, and for fraud checks. We may share limited personal/business data with:
- Payment gateways (e.g., Cashfree) for transaction authorization and settlement
- Courier partners for delivery (name, address, phone, product details)
- Regulatory or law enforcement when required by law
- Third-party service providers (analytics, email delivery, hosting)
We do not sell or rent personal data to third parties.
Retention
- Transaction and invoicing records: 7 years (or as required by tax law)
- Support and communication logs: 2 years unless needed for dispute resolution
- Design files: retained by default for 1 year after delivery; longer retention available on request or per contract
Data Security
We use standard security controls: SSL/TLS for site traffic, role-based access for internal systems, and secure payment processors. We do not store full card details.
Cookies & Tracking
We use cookies and analytics to improve site performance and to detect fraud or unusual activity. Users can manage cookies via browser settings.
Your Rights
You may request access, correction, or deletion of your personal data. Contact: urbancrewclothingsales@gmail.com
Cross-border Transfers
Where third-party processors are used outside India, we ensure contractual safeguards and compliance with applicable data protection standards.
