Returns & Refund Policy

General Principles

UrbanCrew is a B2B supplier; returns and refunds are designed to balance buyer protection and supplier practicality.
All refunds are processed only after inspection and verification.

Eligible for return within 3 calendar days from delivery if in original, unworn, unwashed condition with original tags and packaging.
Buyer must request a return by emailing urbancrewclothingsales@gmail.com with order ID and photos.
Return shipping to be paid by Buyer unless the return is due to our error (wrong item, manufacturing defect).

Custom printed, personalized, or made-to-order products are non-returnable unless there is a verifiable print/manufacturing defect, omission, or production error.
In case of a defect, Buyer must notify UrbanCrew within 48 hours of delivery with clear photos and order details.

After receiving the returned goods, UrbanCrew will inspect and verify the claim within 7 working days.
If the claim is approved, UrbanCrew will — at its discretion — either (a) replace the item, (b) reprint and resend, or (c) initiate a refund as applicable.

Refunds are issued only to the original payment method (bank, UPI, payment gateway settlement). For payments made via third-party payment processors, refunds will be processed through those channels.
Refund processing time after approval: 5–7 business working days depending on payment gateway settlement cycles and banks.
For large B2B clients we may offer a credit note or account adjustment instead of immediate bank refunds; this will be noted on invoice and agreed in writing.

If an order is shipped in multiple consignments, returns and claims must reference the specific AWB and items in that AWB.
Missing or short-shipped items must be reported within 48 hours of delivery.